Returns & Refund Policy
Effective Date: August 5, 2026
At Snowcap Cold Brew, we want every order to arrive in excellent condition. Because our products are perishable, our return policy differs from that of many non-food products.
Returns
Due to the perishable nature of our products, we are generally unable to accept returns.
Please contact us before returning any product.
Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong items, or you experience another issue with your shipment, please let us know as soon as possible.
The easiest way to reach us is through the Get in Touch button on our website. Select Order Support as your reason for contacting us and tell us what happened.
To help us resolve the issue quickly, please include your order number and a brief description of the issue. We may also ask you to provide photos of the product and packaging.You can also reach us directly at hello@snowcapcoldbrew.com.Whenever possible, we'll work with you to provide a replacement, store credit, or refund depending on the circumstances.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
Shipping Issues
If a package is delayed due to the shipping carrier, weather, or other circumstances beyond our control, we will do our best to help you work with the carrier to resolve the issue.
Questions
If you ever have a problem with your order, please reach out through Get in Touch or email us at hello@snowcapcoldbrew.com.
Our goal is simple: we want you to enjoy your Snowcap.